Thank you for shopping with Earldom Nepal. We strive to deliver your products as quickly as possible while ensuring they arrive in perfect condition. Please review our shipping policy below for important details regarding order processing, delivery timelines, and shipping terms.

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DELIVERY COVERAGE

Earldom Nepal delivers products to 50+ districts across Nepal.

We continuously work with logistics partners to expand our delivery network and provide a seamless shopping experience.

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ORDER PROCESSING & SHIPPING TIMEFRAME

• Orders are typically processed and shipped within 48 working hours after successful order placement.
• Delivery by our logistics partners usually takes 2 to 10 business days, depending on your location.
• Customers in major cities such as Kathmandu, Pokhara, and Biratnagar can typically expect delivery within 3 days.

Delivery timelines may vary due to location accessibility, weather conditions, natural calamities, public holidays, or unforeseen logistics delays.

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DELIVERY ISSUES

If you have not received your order within 10 business days, please contact us immediately:

📧 Email: earldomnepalofficial@gmail.com
📞 Phone: +977-9805540346

Our support team will assist you in tracking and resolving the issue.

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UNSERVICEABLE PIN CODE / DELIVERY AREA

• We verify serviceability of your location based on the provided *Pin Code* at the time of order placement.
• In rare cases, if your Pin Code becomes unserviceable after order placement:

- Your order may be cancelled
- Prepaid orders will be refunded within 48 hours

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SHIPPING FEES

• Cash on Delivery (COD) orders are subject to an additional shipping fee of NPR 150.
• Shipping charges, if applicable, will be displayed during checkout.

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DAMAGED OR INCORRECT PRODUCTS

If you receive a damaged, defective, or incorrect product, please contact us immediately:

📧 Email: earldomnepalofficial@gmail.com
📞 Phone: +977-9805540346

Please refer to our Return & Refund Policy for detailed instructions regarding returns or replacements.

Delivery partners will not be able to assist with damaged or incorrect product claims.

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ADDRESS ACCURACY

• Please ensure that your full and correct delivery address, including Pin Code and contact details, is entered during checkout.
• Orders and shipping addresses cannot be modified after order placement.
• Each order can only be shipped to one designated delivery address.

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ORDER CANCELLATION

• In exceptional cases, an order may be cancelled due to delivery unserviceability or operational limitations.
• Refunds for prepaid orders will be processed within 72 hours from cancellation.

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DELIVERY ATTEMPTS

• Our courier partners will make up to three delivery attempts.
• If delivery is unsuccessful, our team may contact you to coordinate a re-delivery.

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MULTIPLE PRODUCT ORDERS

• Orders containing multiple items may be shipped separately.
• Separate packages may have individual tracking numbers, which could slightly extend delivery timelines.

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CONTACT FOR SHIPPING ASSISTANCE

For any shipping-related questions or concerns, feel free to contact us:

📧 Email: earldomnepalofficial@gmail.com
📞 Phone: +977-9805540346

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IMPORTANT NOTES

• Delivery timelines are estimated and may vary depending on logistics, accessibility, and external circumstances.
• For return, refund, or replacement-related concerns, please refer to our Return & Refund Policy.
• Earldom Nepal reserves the right to update or modify this shipping policy at any time without prior notice.